Returns

30-day return period

AUVENNE voluntarily offers a 30-day return period from delivery for eligible purchases.

60 days with MY AUVENNE

MY AUVENNE members receive 60 days from delivery for participating purchases made while their membership was active. Your membership status at the time of ordering determines which return period applies.

Statutory right of withdrawal

For eligible online purchases, you have 14 days after delivery to notify us, without giving a reason, that you wish to withdraw from the purchase. After notifying us of your withdrawal, you have another 14 days to send the item back. Our voluntary 30- or 60-day return periods do not limit your statutory rights.

Model withdrawal form

You may use our model withdrawal form, but this is not required. Any clear statement that you wish to withdraw is sufficient if sent within the applicable withdrawal period.

Registering and sending a return

1. Email hallo@auvenne.com with your order number and the item you wish to return.
2. Pack the item carefully and preferably include your order number clearly on or inside the parcel. Keep your proof of postage until the return has been processed.

Full return terms and return details can be found in our Refund policy.

If you withdraw or make a voluntary return because you changed your mind, you are responsible for the direct cost of return shipping. If an item is defective, arrives damaged, is incorrect or otherwise does not conform to the agreement, contact us; your statutory rights continue to apply.

Condition of the item

During the statutory withdrawal period, you may inspect the item as you reasonably would in a physical store. You are only responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the item.

Refund

For a valid statutory withdrawal, we refund the applicable amount using the same payment method, including the cost of our cheapest standard delivery method where required by law. We refund no later than 14 days after your withdrawal notice, but we may withhold the refund until we have received the goods or until you provide evidence that you sent them back, whichever occurs first.

Defective or incorrect item

Email your order number and, where useful for a quick assessment, clear photos to hallo@auvenne.com. Photos are not a condition of your statutory rights.