Frequently asked questions

What are AUVENNE pieces made of?

All jewellery in the current AUVENNE collection is PVD-coated. The exact base composition, stone details and dimensions vary by model and are therefore always listed under Product details on the product page.

Can I wear my jewellery in water?

Yes. All jewellery in the current AUVENNE collection has been confirmed as waterproof by the supplier. After contact with salt or chlorinated water, rinse the piece with clean water, dry it thoroughly and avoid harsh chemicals. New models only receive this claim after separate confirmation.

How do I choose the right size?

Confirmed dimensions and fit information are listed on the product page. Adjustable models are clearly marked as adjustable there.

When will I receive my order?

For most EU destinations, in-stock orders are normally delivered within 2–5 business days after order confirmation. Weekends, public holidays and carrier delays can extend the delivery time.

How much does shipping cost?

Shipping rates depend on the destination and are shown at checkout. See Shipping for current information.

How do I track my order?

As soon as tracking is available, you’ll receive the details with your order. If tracking is not working or information is missing, email your order number to hallo@auvenne.com.

What if my order arrives damaged?

Email your order number and clear photos of the product and packaging to hallo@auvenne.com as soon as possible. We will assess the situation and explain the next step.

Can I change or cancel my order?

Contact us as soon as possible. Changes are not always possible once processing has started. To exercise your right of withdrawal, you can also use the online withdrawal function.

Where does AUVENNE deliver?

Available destinations and the applicable shipping costs are shown during checkout.

How does MY AUVENNE work?

MY AUVENNE members earn 1 Circle Point per €10 of qualifying net product spend. 1 point equals €1 in store credit and rewards become available from €50 in total qualifying net product spend. Members receive a 60-day return period for participating purchases made while their membership was active. Open MY AUVENNE.

How do returns work?

Eligible purchases can be returned within 30 days after delivery. MY AUVENNE members receive 60 days for participating purchases made while their membership was active. Your statutory rights remain unchanged. See Returns for the full process and conditions.